Privacy & Personal Data Handling Policy

Your Privacy at PAPAYA GAMING UK

Safeguarding your information is central to how we operate at PAPAYA GAMING UK. This policy outlines, in clear terms, the ways in which your data is gathered, used, and protected when accessing https://gametour.uk. It also summarises your full legal rights regarding control over your personal information.

Types of Information We Collect

Automatically Collected Technical Data

Each time you browse our platform, our systems record certain technical details:

IP address and type of device used
Operating system and browser version
Date, time and duration of your visit
Navigation behaviour and click activity
Referring pages or search terms
User engagement analytics and session data

Purpose: To maintain platform stability and refine your browsing and gaming experience.

Customer-Provided Information

Submitted when creating an account or making a purchase:

Full name and delivery location
Contact details such as email and telephone number
Payment details processed via PCI-certified payment gateways
Shipping preferences and gaming profile information
Collector behaviour such as wishlists and saved items
Login details required for account authentication

Purpose: Fulfilling orders efficiently and delivering personalised suggestions.

Customer Support Interactions

When contacting our support specialists, we may store:

Message history and inquiry description
Details about items relating to your request
Error/issue descriptions for troubleshooting
Identity verification records
Follow-up entries for service quality improvements

Information Regarding Minors

Our products and services are created for adult users aged 18+. We do not intentionally collect information from minors. If a parent or guardian believes a minor has submitted data, we will promptly remove it upon request.

Trusted Service Providers We Collaborate With

To operate effectively, we rely on carefully vetted partners:

Shopify (E-commerce Infrastructure)

Our online store is powered by Shopify’s secure platform. More details are available in the Shopify Privacy Policy.

Payment Processing Partners

Stripe for card payments
PayPal as an alternative payment provider
Apple Pay / Google Pay for mobile transactions

Analytics & Marketing Tools

Used to tailor and optimise your collector experience:

Google Analytics 4 for performance insights
Facebook & Instagram integrations for community content
Twitch services for gamer engagement
Mailchimp for newsletter distribution

You may update your marketing preferences directly through your social network accounts.

Collector-Focused Personalisation

We offer tailored game suggestions based on your interests and browsing patterns. You maintain full control over these personalisation features:

Facebook: Adjust personalised advertising settings
Google: Manage ad customisation features
Twitter: Turn off personalised ad tracking
General: DAA Consumer Choice opt-out tools
Direct Account Control: Modify email and marketing preferences anytime

Legal Grounds for Data Processing

Under UK and EU data protection laws, processing is based on:

Your explicit consent for optional data uses
Fulfilling contracts related to purchases
Legal compliance requirements (UK GDPR, Data Protection Act 2018)
Legitimate business interests balanced against your rights
Protection of essential interests

Data Storage Duration & User Rights

Storage Timeframes

We retain your information only for as long as necessary for business, support, or legal reasons. You may request deletion at any time unless UK law requires retention.

Order details: 7 years (HMRC legal requirement)
Account information: Retained until removal request
Support messages: 3 years after issue resolution
Marketing consents: Until revoked

Your Rights Under Data Protection Law

Access your personal data
Request corrections
Request permanent deletion
Restrict processing activities
Request data transfer to another provider
Object to marketing uses
Withdraw consent at any time
Submit concerns to the ICO

Cookies & Tracking Technologies

Essential Cookies

These ensure basic site functionality:

Cart and checkout preservation
Account login and session validation
Core security protections
Language and regional settings
Fraud monitoring

Analytics & Preference Cookies

Used to enhance usability and platform performance:

Traffic patterns and category engagement
Loading time analysis
Collector interest tracking
Cross-device browsing data
Wishlist and collection tracking

Cookies may remain active from 30 minutes to up to 24 months.

Automated Processes & Decision-Making

We do not use automation for consequential decisions. Automated systems are limited to fraud monitoring (such as temporary IP blocks) and algorithmic game suggestions based on browsing patterns.

International Transfers of Personal Data

When information is transferred outside the UK, we rely on UK-approved mechanisms, including adequacy regulations and Standard Contractual Clauses, ensuring data remains protected under UK GDPR standards.

"Do Not Track" Signals

As no globally accepted DNT standard exists, our website does not automatically respond to these signals. However, you may refine tracking settings through our consent tools and browser-specific controls.

How We Keep Your Data Secure

Our security framework includes:

Encrypted HTTPS/SSL connections across all pages
Routine security reviews and penetration tests
Strict access control policies
Staff training in handling personal data
Incident management and breach notification protocols