Collector-Level Shipping & Delivery Policy

Expert Shipping for Serious Collectors

At PAPAYA GAMING UK, each retro game and collectible is treated with the utmost care. Our premium packaging and meticulous handling ensure that your treasures arrive safely, retaining their original quality and collector value.

UK Shipping & Delivery

Processing Times

• Order preparation and verification: 1-2 business days (Mon–Fri)
• Specialist packaging with collector-grade protection
• Standard UK delivery: 2–4 business days after dispatch
• Express delivery: 1–2 business days (additional fee)
• Same-day dispatch for orders placed before 2 PM GMT

Shipping Options & Pricing

• Standard tracked: £4.99 (Royal Mail Tracked 48 / DPD)
• Free standard shipping on UK orders over £75
• Express delivery: £9.99 (Royal Mail Tracked 24 / DPD Next Day)
• Premium collector service: £14.99 (Signature required, enhanced insurance)
• Carriers: Royal Mail, DPD, DHL, UPS

Free standard shipping applies to most UK mainland orders above £75. Excludes oversized items, special editions, or items requiring high-value insurance.

International Collector Delivery

We ship globally, ensuring collectors worldwide can access rare retro gaming items. Each shipment includes protective packaging and full customs documentation for smooth transit.

Premium Service includes advanced insurance (for items over £500), signature confirmation, priority customs clearance, and extra protective packaging.

Customs, Duties & International Regulations

Important guidance for overseas collectors:

• Import duties and taxes are determined by destination country
• Any applicable customs fees are the responsibility of the recipient
• Product prices do not include potential duties
• We provide accurate customs documentation for all international shipments
• Check your local regulations for gaming collectibles before ordering
• Certain regions restrict some retro hardware types

Collector Shipping Tips

• Confirm delivery address is accurate before checkout
• Provide a valid phone number for carrier coordination
• Research local import rules for retro gaming items
• Choose tracked and insured shipping for valuable collectibles
• Consider premium service for delicate or high-value items

Free International Shipping

• Standard international shipping free on orders over £200 (after discounts)
• Excludes oversized, heavy, or special collector edition items
• Premium service may still require additional insurance for items over £500
• Express international shipping free on orders over £350

Pro Tip: Combine orders with fellow collectors to reach free shipping thresholds and reduce customs fees.

Processing & Tracking

Order Handling

• Orders before 2 PM GMT: Same-day dispatch
• Weekend orders: Processed within 1–2 business days
• Full quality check and authentication of items
• Collector-grade packaging using archival materials
• Email notifications with tracking details upon dispatch

Advanced Tracking

• Real-time tracking via email and SMS
• Delivery preferences with most carriers
• Safe place instructions and rescheduling options
• Parcel shop and collection point alternatives
• 24/7 online tracking portal with detailed status updates

Important Collector Notes

Address Verification

Double-check your delivery address at checkout. PAPAYA GAMING UK is not responsible for delays or loss caused by incorrect or incomplete addresses provided by the customer.

Delivery Considerations

• Seasonal weather and peak season delays
• Customs inspections for international shipments
• Holidays and carrier disruptions
• Carrier technical issues

Lost or Delayed Orders

If your order is delayed beyond 7 days (UK) or 14 days (international), contact our collector support team for immediate investigation.

High-Value Item Protection

• Automatic insurance up to £500 for all shipments
• Optional enhanced coverage for items £500–£2,500
• Special packaging for fragile and vintage hardware
• Climate-controlled storage for sensitive electronics
• Signature required for deliveries over £200